CONTACT US
Call us
Book an appointment by calling
us on 1300 443 279
Fax us
You can reach us via fax on
(03) 8595 3033
Email us
Use the form below send us a message and we'll get back to you promptly.
Book a consultation
Book an appointment with our telehealth team
We're here for you
Our Support Crew uses telehealth technology to provide you with audiology advice and hearing aid troubleshooting—from our East Melbourne base.
Contact us for advanced troubleshooting and real-time hearing aid setting adjustments.
Remote hearing aid set up and fine-tuning
We can connect to your hearing aids over the internet using award-winning technology. We can set up them up or fine tune them remotely.
Servicing and repairs
Contact us to learn more about our servicing and repair process. We may be able to troubleshoot your issue over the phone.
Frequently asked questions
Be sure to check our Frequently Asked Questions.
Call us on 1300 443 279 or send us an email using the form.
Send us an email
Useful Downloads
Teamviewer
We use TeamViewer to help us remotely and securely connect to your device (computer or tablet) during fine-tuning screen share sessions.
MyPhonak
Your Phonak Marvel hearing aids pair with MyPhonak so you can adjust your settings and connect directly to your clinician.
Android
MyPhonak for Android requires Android OS version 6.0 (a.k.a. “Marshmallow”) or newer, as well as Bluetooth version 4.2 or newer.
iPhone and iPad
MyPhonak for iPhone and iPad supports iOS 10.2 or newer, as well as Bluetooth version 4.2 or newer.
IHearYou®
IHearYou® software is free on all supported platforms. The current version of IHearYou® is compatible with all Blamey Saunders hearing aid models.
The latest version of IHearYou requires the Incus programmer. The AHPro3 (black, square box) is not supported.
Windows
The latest version of IHearYou requires Windows Vista, 7, 8, 8.1, or 10.
Android
IHearYou for Android requires a device with Bluetooth functionality. The minimum Android OS version requirement is 4.0.3, but we recommend Android 4.4 (a.k.a. “KitKat”) or newer.
iPhone and iPad
IHearYou for iPhone and iPad supports iOS 10 or newer.
