We're here for you
Our Support Crew uses telehealth technology to provide you with audiology advice and hearing aid troubleshooting—from our East Melbourne base.
Contact us for advanced troubleshooting and real-time hearing aid setting adjustments.
Remote hearing aid set up and fine-tuning
We can connect to your hearing aids over the internet using award-winning technology. We can set up them up or fine tune them remotely.
Servicing and repairs
Contact us to learn more about our servicing and repair process. We may be able to troubleshoot your issue over the phone.
Frequently asked questions
145-147 Bouverie Street
Carlton VIC 3053
Level 4, 4 Martin Place
Sydney NSW 2000
66 High Street
Toowong QLD 4066
We use TeamViewer to help us remotely and securely connect to your device (computer or tablet) during fine-tuning screen share sessions.
Your Phonak Marvel hearing aids pair with MyPhonak so you can adjust your settings and connect directly to your clinician.
IHearYou® software is free on all supported platforms. The current version of IHearYou® is compatible with all Blamey Saunders hearing aid models.
The latest version of IHearYou requires the Incus programmer. The AHPro3 (black, square box) is not supported.
The latest version of IHearYou requires Windows Vista, 7, 8, 8.1, or 10.