Frequently Asked Questions

Who are Blamey Saunders?

Hearing scientists Elaine Saunders and Peter Blamey saw that the hearing aid delivery model wasn’t working. So they decided to do something about it.

Blamey Saunders Hears began in 2008 with a simple premise: everyone should be able to access premium hearing technology.

We’ve grown a lot since those early days. We’ve developed “game-changing” technology, won impressive awards for innovation and design, and grown from a team of two to a team of over 30.

But our founding mission hasn’t changed.

Where can I read real client reviews?

Blamey Saunders Hears has helped thousands of Australians achieve healthy hearing—on their own terms. As a result, we have hundreds of reviews from real people. You can read them on Feefo, an independent third party review site.

Is it safe to buy hearing aids online?

It sure is! We make sure you’re only ever an email or phone or video call away from expert help and advice.

What’s more, our hearing aids are user-programmable. That means you can adjust them yourself – or we can do it for you using technology driven by the internet. There’s no need to step foot inside a clinic.

You start by testing your hearing online with our free, clinically proven test. We can use your results to set you up with a fully customised hearing solution that you can purchase from the privacy of home.

Where are the Phonak Audéo Marvel aids actually made?

Marvel is a series of hearing aid products made by Phonak, a manufacturing brand that is part of the wider Sonova family, headquartered in Switzerland. Phonak has an impressive record, manufacturing hearing aids and developing technologies that advance the science and understanding of hearing loss, and it continues to fund research into how the brain and hearing work together.

The Phonak Audéo Marvel production facility is based in Ho Chi Minh City, Vietnam.

Why have you decided to sell another brand other than Blamey Saunders?

Phonak Audéo Marvel is currently the best selling hearing aid in the world, with over a million positive product reviews globally.

It was named a CES 2019 Innovation Award Honouree in the Accessibility category. The breakthrough Marvel technology with its universal Bluetooth® connectivity is the world’s first to fully support binaural direct streaming from Android™, iPhone® and billions of other devices. The CES Innovation Awards, are the world’s leading consumer technology awards program.

What’s more, Marvel can connect to devices such as Phonak’s Roger Pen for an extra boost in those tricky situations. And its Bluetooth connectivity allows you to stream audio from your phone or media player directly through your hearing aids. 

Why buy Phonak Audéo Marvel hearing aids from you?

When you choose Blamey Saunders, you are choosing to support local innovation in a global industry, we are the experts in online delivery and support of hearing aids, and we have been the first to offer this on the world’s most popular hearing aid right now.

We believe we embrace true end-to-end remote support much more than our competitors, for the convenience of our clients, because we believe in helping people feel in control.

We offer comprehensive support in clinic and online 5 days a week.

We offer remote support and fitting that most people don’t provide, reaching out to those in remote areas. Enabling true flexibility for clients.

We have an outstanding track record for customer service and have exceptional customer service ratings.

It may be the same physical product, but we believe our service stands out from the rest. Blamey Saunders are able to deliver Marvel online –Australian innovation in delivery. Blamey Saunders specialize in remote support and empowering our clients to self-manage, whereas traditionally other clinics may shy away from these services. This allows the greatest level of flexibility for the client.

Do we have stats on this to back it up? Anecdotally only around 15% of people who use services use teleaudiology in other brands.

Can I see your warranty details?

Of course! You can find our warranty right here

Can I order one hearing aid now and another later?

You can, but we recommend two hearing aids from day one. Two hearing aids are best for balanced sound, directionality, and background noise. View our range of hearing aids here. 

Do you accept OHS or DVA vouchers or have a price for pensioners?

We already set our prices very low so we aren’t able to offer a reduction on the hearing aid price for pensioners. That said, our prices are lower than most Top Up options available to Government Hearing Aid Voucher holders. It’s still worth finding out if you’re eligible for government hearing aid subsidies through other Government hearing aid suppliers.

Gold or white card holders

We acknowledge what our veterans have done for Australia. We’re proud to offer a significant discount on our hearing aids to Gold and White card holders. Call us today.

Can I claim with my private health fund?

Rules about online product purchases vary from health fund to health fund. Most of our clients claim their hearing aids on their health insurance.

Please call you health insurer to check your eligibility. 

Blamey Saunders Hears can’t guarantee you will receive a health fund rebate. And we don’t make private health insurance claims on behalf of customers for hearing aid purchases.

We provide a tax invoice with all purchases and consultations. Our audiologists’ provider numbers are supplied for consultations.

Blamey Saunders Hears provider number for HCF is A261003 (item number 400).

What are your delivery times?

Your order is usually dispatched within 1-3 business days. In metropolitan Australia, delivery is usually one or two days after dispatch.

There’s no GST on hearing aids in Australia but international orders may attract local duties and taxes. For example, New Zealand has GST upon delivery.

How do I get a repair done?

Please contact us by calling 1300 443 279. We may be able to troubleshoot your issue over the phone with you! If not we will arrange your repairs for you.

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